For information on any federal student financial aid programs, you may call the Federal Student Aid Information Center (FSAIC) at

• 1-800-4-FED-AID (1-800-433-3243) - toll free, or
• 1-800-730-8913 (TTY) - toll free for the hearing impaired.

The FSAIC provides the following services:

• Helps you complete FAFSA on the Web or Corrections on the Web
• Helps you complete the paper FAFSA
• Answers questions about the PIN
• Checks the processing status of your FAFSA
• Mails duplicate Student Aid Report (SAR)
• Changes your mailing address and e-mail address
• Changes the schools you listed on your application
• Explains the SAR and how to make corrections
• Checks on whether a school participates in federal student aid programs
• Explains who is eligible for federal student aid
• Explains how federal student aid is awarded and paid
• Explains the verification process
• Sends requested publications

The FSAIC is not able to do the following:

• Make policy
• Expedite the federal student aid application process
• Discuss your federal student aid file with an unauthorized person
• Influence an individual school's financial aid policies

You may also access the Department's federal student aid Web site, Student Aid on the Web, which provides general information about federal student aid and access to many of its publications, brochures, and fact sheets. The main site address for information about the federal student aid programs is www.studentaid.ed.gov.

Funding Education Beyond High School: The Guide to Federal Student Aid is a comprehensive resource on student financial aid from the U.S. Department of Education. Grants, loans, and work-study are the three major types of aid available through the Department's Federal Student Aid office. This publication, which is available in English, Spanish, and Braille, tells you about the programs and how to apply for them. It can be found at www.studentaid.ed.gov/guide.

Repaying Your Student Loans, available in English and Spanish, provides specific information to borrowers about their rights and responsibilities in managing their student loan repayment and can be found at www.studentaid.ed.gov/repayingpub.

The Student Aid Audio Guide is an audio recording currently available on compact disc for visually impaired or blind students. It highlights the information contained in Funding Education Beyond High School: The Guide to Federal Student Aid by simulating a conversation between a customer service representative at the FSAIC and a student. You can also find it at www.studentaid.ed.gov/audioguide.

The EFC Formula Worksheets are a set of forms that explain the need analysis calculation that produces the EFC.

You can obtain a copy of any of these publications at no charge from: